Authentic Japanese Buckwheat Pillows and Crafts Handmade & Fabricated with PRIDE by genuine Japanese in the Heart of TEXAS USA!

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Unique Vistors !
Since Nov. 26, 2004

 


 
Shipping Policy
Our Email address is located at the bottom of every page of the website. The email address is also located on all correspondence and confirmations as well as invoices and packing slips.

    Shipping Policy

  • We usually ship all orders the next business day - there are a few exceptions:
    • Warehouse is closed for inventory control.
    • UPS is closed or UPS ground service is closed due to severe weather.
    • UPS and or UPS ground service is closed in observance of a National Holiday.
    • Orders received Monday through Thursday will ship the next morning. (unless the next day falls on a National Holiday - In this case your pillow will ship the next business day)
    • Orders received Friday through Sunday will ship Monday morning. (unless Monday falls on a National Holiday - In this case your pillow will ship the next business day)
  • We use UPS ground by default to get your pillows to you in a safe secure manner.
  • If there is a case where an order only weighs a few ounces we will use USPS to get your items to you in a safe secure manner.
  • All orders will have a tracking number and will be covered by insurance.
  • UPS can NOT deliver to P.O.Boxes - Please provide a legitimate deliverable street address.
  • Please include a valid email - UPS will email your tracking number when your order ships.

    Order cut-off time

  • There are no exceptions.
    • If you need to cancel an order it is imparative that you contact via email BEFORE Midnight Pasific Standard Time.
    • EXAMPLE - If you were to place an order on Wedensday afternoon and then decided that you want to cancel the order you need to email us BEFORE Midnight on that same Wedensday and indicate that you would like to cancel your order. Please include the order number and a VALID email so you can receive your confirmation.

    Places we do not ship

  • There are no exceptions.
    • We do not ship to any international addresses including Canada.
    • We do not ship to Alaska or Hawaii.
    • We do not ship to APO/FPO addresses.
    • We do not ship to USA Protectorate Territories.

  • PLEASE provide us with a good working email that you check regularly and a good working phone number.

    Special Shipping Instructions

  • We will assist you to the best of our ability with your special instructions; however we have no control over your local delivery person.
  • All buyers requesting special shipping instructions will be contacted by us for confirmation, and, your shipping will be delayed until we can contact you.
  • PLEASE provide us with a good working email that you check regularly and a good working phone number.

    Return or Returned Shipping Highlights:

  • Buyer is responsible for "returned shipping" charges.
  • Buyers are also responsible for "returned shipping" charges when :
    aaaa) A package is returned to us as a result of Refused Delivery.
    aaab) A package is returned to us as a result of Non Deliverable Address.
    aaac) A package is returned to us as a result of a Non Response.


If you have any questions or concerns please contact us at:


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This site was last updated 03/18/2017