Authentic Japanese Buckwheat Pillows and Crafts Handmade & Fabricated with PRIDE by genuine Japanese in the Heart of TEXAS USA!

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Return Policy
Our Email address is located at the bottom of every page of the website. The email address is also located on all correspondence and confirmations as well as invoices and packing slips.
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IMPORTANT PLEASE READ BEFORE PURCHASE!

Return Policy and Return instruction:

1. By law these items are treated as lingerie or intimate garments; your return would need to pass a biological test before being allowed for resale.

2. beans72.com finds it necessary to destroy each and every single returned item for the sake of integrity- nobody is going to purchase a used or potentially used item if there is any doubt regarding its origin.

3. We are a small company and specialize in the production of what could be considered as the "Rolls Royce" of Buckwheat Pillows; most folks (could almost say all) that purchase our products are word of mouth referrals or repeat sales, the balance have done their research and understand the disparity between the "As seen on TV" or "The cheapest pillows on the Internet!" and the high quality items that we have to offer.


beans72.com will issue a credit upon these conditions:

1) If you receive a pillow and are not satisfied for any reason you may return it within 30 days from delivery date for a refund.

2) If the customer chooses to return their item, Items must be returned with all original packaging and care manual with a packing slip. If the pillow contains lavender sachet, please make sure to return it as well. *packing slip can be copy or the original.

3) *An individuals subjective expectations related to our products auditory sounds, subjective sensory expectations related to smell and odor, an individuals subjective weight expectation as well as a plethora of totally subjective expectations related to each individuals basis of comfort or need can not be considered a cause of defect.

4) *A buyer can not make a final return on a defect claim - for example “my pillow is defective, I no longer want it please refund my account”. We will correct the defect and return it to the buyer and they will have an opportunity to return the product for a refund - we do not offer free return labels under any circumstances. The Return Shipping costs are always the responsibility of the buyer, there are no exceptions.

5) Please follow the return instructions on the packing slip that was included with the pillow. Please remember that you are responsible for the contents of your return, and we can't issue proper credit if we don't receive your items - we recommend that you purchase insurance and delivery confirmation to eliminate any problems with loss or theft. You may use FedEx, UPS or USPS.

6) After which the customer will promptly have the appropriate refund returned to the credit card that was used to make the purchase.

**Terms and conditions are subject to change without notice**


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This site was last updated 05/29/2019