Authentic Japanese Buckwheat Pillows and Crafts Handmade & Fabricated with PRIDE by genuine Japanese in the Heart of TEXAS USA!

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Since Nov. 26, 2004

 


 

 

Return Policy
Our Email address is located at the bottom of every page of the website. The email address is also located on all correspondence and confirmations as well as invoices and packing slips.
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IMPORTANT PLEASE READ BEFORE PURCHASE!

Return Policy and Return instruction:

1. By law these items are treated as lingerie or intimate garments; your return would need to pass a biological test before being allowed for resale.

2. Therefore, beans72.com finds it compulsory to destroy each and every single returned item for the sake of integrity- nobody is going to purchase a used or potentially used item if there is any doubt regarding its origin.

3. Shipping and handling charges are non-refundable.

4. We are a small company and specialize in the production of what could be considered as the "Rolls Royce" of Buckwheat Pillows; most folks (could almost say all) that purchase our products are word of mouth referrals or repeat sales, the balance have done their research and understand the disparity between the "As seen on TV" or "The cheapest pillows on the Internet!" and the high quality items that we have to offer.


beans72.com will issue a credit upon these conditions:

1) If you receive a pillow and are not satisfied for any reason you may return it within 30 days of shipped date for a 100% refund of the purchase price. *Shipping costs are non refundable.

2) If the buyer chooses to return their item, the item must be returned with all original packaging and care manual - including a packing slip. If the pillow(s) contain lavender sachet(s) please make sure to return them as well. *Packing slip may be a copy of the original.

3) The buyer pays for the return shipping. Buyers are responsible for the contents of your return and we can't give you proper credit if we don't receive your items- we recommend that you purchase insurance and delivery confirmation to eliminate any problems with loss or theft. You may use FedEx, UPS or USPS.

4) Upon receipt of buyers return we will process your refund ASAP. The process takes approximately 6 business days. Whereafter the buyer will promptly have the appropriate refund returned to the credit card that was used to make the purchase.


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This site was last updated 03/18/2017